return policy

About the seven-day appreciation period

In accordance with the regulations of the Consumer Protection Act, the products you purchase on this site have the right to enjoy a seven-day appreciation period. The appreciation period is calculated from the day after you complete the receipt of the goods to the 7th day, that is, 168 hours (please note that if the shipment is collected by the administrator, the calculation will start from the day of collection). If the goods you ordered were delivered and signed for on January 1, the appreciation period is from January 2 to January 8, and you must complete the return application process before 6 p.m. on the day before the end of the appreciation period.

If you need to return the product within the seven-day appreciation period, please ensure that the condition of the product meets the return standards, otherwise we will not be able to accept your return application. In order to protect your rights and interests, please read carefully and comply with the following relevant return precautions.

Return and exchange process

The following return and exchange rules are that the product can only be returned if it has not been used and the product packaging is intact.

Receive the product - contact customer service to apply for return or exchange - send back in original packaging - review the product - process for exchange or refund

Return and exchange policy

Please record the entire process of unpacking the package to ensure the rights of both parties. If there are any defects in the product, please take photos/videos and contact our customer service to facilitate the return/exchange warranty process.

Defect exchange

The products on this site belong to the food category. Due to safety and health considerations, returns/exchanges will not be accepted once unpacked, unless there are damage, damage or incomplete product defects that are not caused by humans. If there are any non-human problems or delivery errors within the seven-day appreciation period, please contact customer service for after-sales/compensation. If you want to return/exchange new, unopened, non-defective goods after the seven-day appreciation period, a service fee of 20% of the total amount will be charged, and you will have to bear the return shipping costs. When exchanging goods, please confirm whether the original packaging of the goods is intact. After confirmation, please send it back to the company by yourself and inform the product number, order name, and contact number. The company will contact you after receiving the goods to handle the return details. If the product is found to be unsatisfactory, exchange the goods. The exchange procedure cannot be carried out under these conditions.

Returns and refunds

a) Logistics will send back the returned goods, and after checking that all packaging and shipping status are correct (goods, gifts, packaging, accessories), we will handle the refund for you as soon as possible.

b) All products on this website may leak due to pressure changes during transportation. If leakage is found, please take photos/videos and contact customer service for free return and exchange. If you have any other concerns, please contact customer service.

c) Returned (exchanged) goods must be in brand new condition and completely packaged (including the integrity of the goods, accessories, packaging, cartons, purchases, gifts, etc.) without scratches or dirt.

d) Returned or exchanged goods must be properly packaged. Do not directly paste paper or write on the original packaging of the goods.

e) If the purchased goods are eligible for promotions (such as full discounts, free shipping, etc.), when returning or exchanging the goods, the entire transaction must be returned and exchanged together.

Delivery error description

This situation occurs because we made an error due to our rush during the shipping process and mistakenly shipped the incorrect product. We sincerely apologize to you. We will take full responsibility and replace you with the correct product as quickly as possible. In order to ensure your rights and interests, we sincerely ask you to carefully inspect the goods immediately after receiving them, and contact our customer service staff immediately if you find any problems, whether by phone or email, our customer service team will quickly respond Please confirm and assist in processing. Thank you for your understanding and cooperation.