E-cigarette FAQ
Q How do I purchase products?
Please add LINE customer service [anjiea0618] to place a bid, and the store will pay cash on delivery.
Q How to become your agent?
The minimum wholesale price is 50 boxes/piece. The larger the quantity, the more favorable the price. Drop shipping needs to meet the shipment volume standards every month. For detailed rules, please contact LINE customer service.
Q How do I use the product?
The pod vape main unit is unpacked, assembled with the adapted cigarette cartridge and ready for use. Disposable and ready to use after opening the package. The oil-filled main unit needs to be matched with e-liquid. After injecting the e-liquid into the empty cartridge, it can be used after being assembled on the adapting main unit. Heating smoke equipment must be used with suitable heating smoke.
Q Why can't my device charge?
Most host equipment will have power protection and will automatically turn off the lights when fully charged. Another possibility is that the battery has not been charged for a long time. So you can try wiping the positive and negative terminals of the device with paper. Then use the data cable to charge for 15 minutes, put on the cigarette cartridge to see if it returns to normal.
Q Why is my cigarette cartridge or disposable cartridge leaking when I receive it?
There are many factors that affect leakage. May be damaged during shipping. Or it could be weather that causes the temperature to be too high or too low. When you are in one of these situations. Don't worry, please contact us in time and we will give you a reasonable solution.
Q Why do I get oil when I smoke e-cigarettes?
First of all, e-cigarettes have a probability of oil consumption. Compared with first-generation cartridges, the probability of using fifth- and sixth-generation cartridges is much smaller. The reason is that the ceramic core is larger and has a higher oil capacity. Generally, when you encounter oil consumption, you can swing the cigarette holder of the cigarette cartridge downward, wipe it clean and try it again. Please avoid smoking e-cigarettes upside down while lying down.
Q How is a disposable disposable e-cigarette considered used up?
It is non-rechargeable and disposable. It is used up when you can't smoke. It’s rechargeable and disposable. If you still can’t smoke after half an hour of charging, it’s done.
Q How long can a cigarette cartridge last?
According to research, a 2ML cigarette cartridge can last about 500 puffs under normal use. If used more frequently, the number of times will be relatively reduced.
Q The main unit has a bit of smoke but can’t draw out smoke?
You can try taking out the pod. Then wipe the device with a clean paper towel and clean the electrodes inside, making sure there is no dust or mist. Next, please try a new pod. If you replace two or more new Pods, it still won't be bad. Please feel free to contact LINE customer service to provide you with after-sales solutions.
Q Can pod cigarettes be brought on board a plane?
If the cartridges and devices are kept separately, they can be carried on the plane, but be careful not to use them on the plane.
Q Can I charge and pump at the same time?
It is not recommended to use it while charging to avoid burning out the internal coil and rendering the product unusable.
Q Regarding general questions about cigarette cartridges
Most cigarette cartridges of the first generation host equipment are interchangeable with each other and are not suitable for special upgrades of the first generation (such as SP2S PRO) and fourth, fifth and sixth generation cigarette cartridges. For devices of the fourth generation or above, please consult LINE customer service when purchasing cigarette cartridges. Customer service will provide you with adaptable cigarette cartridge categories.
Q How should I maintain my vaping device?
(1) When not in use, please store the e-cigarette in a dry place away from strong heat or moisture.
(2) Do not place e-cigarettes on top of other electronic devices.
(3) Do not place heavy objects on the e-cigarette.
(4) Do not compromise the structural integrity of the equipment.
(5) Do not immerse the e-cigarette in any liquid.
(6) If your e-cigarette is dropped and receives a strong impact, please check the outside for any potential damage or possible leaks before using it again.
Q How should I dispose of used cigarette cartridges?
Used empty ammunition should be recycled together with electronic waste.
Q When should I replace the cigarette cartridge?
You can see the remaining amount of e-liquid through the cartridge. If the e-liquid is insufficient or there is a burning smell, the cartridge should be replaced immediately.
Q Why does my e-cigarette device get hot?
Typically, if you smoke for a long time, the device or cartridge will get hot. You need to turn off the device and let it sit for 10 minutes.
Q The correct way to smoke e-cigarettes
Take a gentle breath and don't use too much force to avoid choking and damaging your respiratory system.
Q How can I get free shipping?
Under the premise that the products are in the same warehouse, 5 cigarette cartridges/disposable/e-liquids/box are free of charge, and 3 host devices are free of charge. You can also choose a package with a host device and 3 boxes of cigarette cartridges for free shipping. If you order products from different warehouses and need to be shipped separately, multiple freight charges may occur. Please contact LINE customer service for details.
Q How long can the cigarette cartridges be kept after being opened?
We recommend that opened or used cartridges be used within six months.
Q When I smoke an e-cigarette, I feel like it’s blocked, tight, and I can’t smoke it in.
Start by checking to see if the appliance's vents are blocked by anything. Sometimes the vents are blocked by stickers. Just remove the sticker.
Q What should I do if I smell a burning smell?
When you smell something burning, stop smoking immediately. First, check whether the e-liquid is used up. If so, you should replace the cartridge with a new one. If there is still enough e-liquid, please replace it with a new one and check. Maybe the cartridge is damaged.
Q Why doesn’t my e-cigarette produce vapor?
- There is insufficient e-liquid in the cartridge.
-The e-liquid is located between the firing pin and the bottom of the cartridge.
- Your console is not charging
- Try a different pod and see if that helps.
Solution:
- Tap the pod lightly on the table with the mouth facing up, then reinsert it into your device. Some tiny bubbles will rise and re-saturate the wick.
- Use cotton swabs and alcohol to clean the contacts inside the main unit and on the cartridge. Remove any moisture that has come into contact with the inside of the pod and the pod. This should restore the connection between the pod and the pod.
Q What is the nicotine content of cigarette cartridges?
The current common salt content in cigarette cartridges is 3%
Q What is a disposable e-cigarette?
Disposable e-cigarette is an all-in-one e-cigarette device that cannot be reused.
It is ready to smoke and will be discarded once the battery or liquid is depleted.
Q Why do I cough when I smoke an e-cigarette for the first time?
When you first vape, you won’t get used to the feeling of vapor in your throat. Inhaling the vapor, like smoking, can also irritate the throat and cause coughing.
Q How many days can the 5000-port disposable type be used?
The number of puffs is only a reference value for our conversion based on the amount of e-liquid. Everyone's smoking habits, the size and duration of a puff are all variables, so it is impossible to accurately measure and judge.
Q Why doesn’t the light come on when charging? The lights will turn off automatically when fully charged;
The internal battery is too low and has not been charged in time;
The output jack or output cable is faulty (some mobile power supply load open circuit indicators do not light up);
The indicator light (led) is damaged.
Q Is there a warranty?
The warranty for single-replacement host equipment is one month, starting from the date of receipt.
If you find problems with disposable cartridges and cartridges when receiving them, please contact customer service as soon as possible and we will provide a solution. If the problem is reported more than one week after receipt, we will not be able to determine the cause of the failure and will not be able to provide after-sales solutions.